IT Business Analyst
Reporting to an assigned Team Leader, the Business Analyst is responsible for contributing to meeting user commitments according to plan. The Business Analyst is responsible for:
· Assisting user in defining business requirements to meet their business goals
· Preparing business requirements documents
· Conducting system acceptance tests
· Designing and documenting the procedures
· Carrying our day-to-day applications and operations support
PRINCIPAL ACCOUNTABILITIES
1. Utilizes knowledge of both the life insurance industry and current company life system functionality by writing functional specifications of moderate complexity and performs various validity testing.
2. Consults with users to define needs or problem areas, and determines scope of investigation required to recommend possible solutions.
3. Develop test plans of moderate complexity.
4. Executes test plans independently or in conjunction with the user.
5. Contributes to the resolution of common system problems.
6. Assists with user on-the-job training on basic functional components.
7. Participates and contributes during studies and/or gap analysis in order to identify functional gaps between the user’s current processes and current company systems’ functionality.
8. Analyzes data to determine solutions to system processing according to the user’s business requirements.
9. Constructs process flows, design and document the procedures.
10. Provide day-to-day applications and operations supports.
• Experience
o A university degree/college diploma in Business/Computing, or equivalent business experience
o Experiences in life insurance/financial business is preferable
• Knowledge:
INSURANCE INDUSTRY KNOWLEDGE
- Understands and can define Traditional and Disability Product concepts.
- Familiar with the concept and workflow of two or more of the following functional areas:
1. New Business
2. Underwriting
3. Policy Service
4. Billing and Collections
5. Agency
6. Accounting
7. Claims
- Enrollment/completion of at least LOMA 280, 290 with FLMI is more preferable.
LIFE SYSTEM SPECIFIC KNOWLEDGE
- Familiar with the following life system components and a working knowledge of two or more:
1. Plan/Product Setup
2. Rates and Values Setup
3. NB/UW, Reinsurance processing
4. Policy Administration
5. Accounting
6. Compensation
TECHNICAL SKILLS
1. Computer literate in office suite of products (word, spreadsheet, flowchart, presentation etc.)
2. Demonstrates basic knowledge of Data Architecture of current life system and basic SQL.
3. Understanding of applications interfaces between life system and other corporate systems
OTHER SOFT SKILLS/REQUIREMENTS
1. Good team player, independent and result-oriented
2. Customer service mindset
3. Flexible and open to changes
4. Good analytical skills and attentive to details
5. Analytical thinking and a fast learner
6. Able to work under pressure and meet tight deadlines
7. Excellent interpersonal and communication skills
8. Good command of spoken and written English